FAQ’s: Moving Guide

Preparation is Key:

To help you plan your relocation there are some steps to consider before you move. The following measures should help save you time, money and stress and can help make your move a smooth one.

Packing and Unpacking:

When packing for your move, Multimovers can provide as much or as little support as you need. A team can be arranged to pack everything in your home or just a part pack is required. This is usually the fragile contents which need extra care and attention. This is a convenient service to save you time and effort but also having your goods professionally packed will mean they are covered by our standard liability cover. This is an industry standard and required by insurers.

With any removal company that you agree to undertake your move please take the time to familiarise yourself with their terms and conditions which explain the rights, obligations and responsibilities of all parties to that agreement. Multimovers’ terms and conditions are BAR (British Association of Removers) approved and have also also been approved by the office of fair trading. They are attached with all emailed quotations and booking confirmations. If you have any questions regarding these documents or require clarification then this should be discussed before acceptance of the quotation. These terms are also on the reverse side of the worksheet that you’ll be requested to sign upon us starting your relocation.

If you choose to pack yourself but still require materials then we can deliver anywhere within the following postcodes – CR, BR, SM, SE, SW, KT, RH and WC & EC (NB: minimum order and/or congestion charge applies for weekday deliveries). Unfortunately we are unable to deliver at the weekend but some evenings are available. Please contact us if you require a substantial order out of these areas.

We expect there may be a number of loose items which cannot fit into a boxes and bags with non-fragile contents however when self packing please make sure the majority of your home contents are in strong stackable boxes. Remember fragile or heavy items are sealed in smaller cartons and that boxes are not over filled.  Clearly labelling each box with it’s room and general contents will save time and hassle at your new home when it comes to unpacking. This will also allow the removal team to work efficiently when offloading into different rooms around your new home.

Upon request we can offer an unpacking service which usually involves emptying boxes whilst placing contents on shelves, kitchen counters, beds or other available surfaces near to the position where you want them. We usually stop at this point and recommend you arrange your cupboards so you know where everything is! This service also includes the team flat packing boxes and boxing up our consumable materials (i.e. bubble, paper and tape) for recycling. A disposal fee will apply if we are requested to dispose of anything else and quoted per request.

Precision move items:

Relocating precision items like safes, pianos, pizza ovens and other heavy or bulky goods may require specialist equipment and dramatically add costs to your move. Although we do not currently provide a ‘specialist’ service in-house, our teams are usually able to manoeuvre most items. For example, a piano going from a 1st floor flat to a ground floor or a cumbersome couch lowered from a 1st floor balcony is usually manageable. Ensure you supply details of the precision move to a member of staff during your booking or home visit. Our precision moves involve a reasonable surcharge. We reserve the right to refuse or charge extra for precision moves such as pianos, safes or balcony lifts if deemed unsafe or specialist equipment is required.

Dismantling and reassembling furniture:

If you prefer to relax during the whole removal process we can dismantle and reassemble all types of furniture. You may not simply have the time before or energy to take care of this after a tiring day. It is usually a requirement to dismantle furniture items such as cots, bed frames, large square bookcases and large double or triple wardrobes. Note during being moved, larger self assembly furniture may not withstand the necessary lifting and twisting forces applied to it therefore taking the item apart gives it a better chance of surviving the trip!

Depending on access some large sofas will need their feet off or even armrests detached where possible. We have contracted for DFS therefore offer the necessary ‘know how’ for similar sofas. If not on the quotation provided beforehand you will need to take down all curtains, fixtures and fittings prior to the arrival of your moving team.

Contents of garages, garden sheds and lofts:

Storage areas at home are especially dusty and occasionally damp. Be sure to organise these items prior to the moving day; replacing all disintegrated boxes, cleaning all tools and discarding any rubbish. Remember, ‘If you don’t use it, lose it’. Flammable goods can not be transported as this will render our insurance void.

Vital documents & personal effects:

Plan to take these with you for easy access and peace of mind. Arrange important documents, personal effects and refreshments into a bag or container. These should be isolated from all other household items to be removed. A good idea before the packing day is to place everything (except kitchen items or food!) you need onto your bed/s. Food and last minute provisions should be grouped in one area of the kitchen. To avoid anything being packed in error before the moving process begins please point these out to all staff members and label them ‘DO NOT MOVE’. We can not take responsibility for certain goods – view clause 11.2 on our terms and conditions.

Cookers/washing machines/fridges & freezers:

It is preferred that all appliances are disconnected, cleaned, drained and dried beforehand.  However in reality we understand that time restrictions may not allow you to prepare this thoroughly. If you haven’t drained or cleaned then do not panic we will still load and deliver these white goods. As long as the Fridge is empty of perishable food and taken with you in a cool bag then we can handle the rest. To prevent possible damage, the washing machine drum should be fixed with the original brackets supplied by the manufacturer. For insurance and health & safety reasons we do not handle electricity, gas or plumbing. Although we carry ‘grips’ we can only demonstrate and assist you in disconnecting a washing machine or dishwasher due to the possibility of leaks. Tip: Know where to turn off your ‘stopcock’ and preferably tackle this the day before the move in case an emergency plumber needs calling!

Clothing, Bedding & linen:

Clothing on hangers can be transferred in our FREE plastic reusable wardrobe boxes. We can provide a number of these only for the duration of the move. Please request upon booking as due to their size they are not always on the rear of vehicle unless pre-booked. They are ideal for protecting delicate garments and also reduce the need for extra ironing! Often to save space or boxes, chests with drawers full of clothes can be moved as one. Bear in mind the team may need to adjust their weight around tight corners by removing and replacing some drawers. Bin liners are commonly used for clothes but tear easily and guarantee a mass of crumpled clothes. Should we fully pack please still make sure all beds are stripped and linen is folded.

Stereo, TV, DVD and PC equipment:

If you have managed to kept the original packaging for any type of electrical equipment then it makes sense to use it. Especially for your flat screen TV’s! If not available please bubble wrap fully placing smaller units into strong boxes. We usually have a TV bag on board suitable for flat screen TV’s 32″ to 52″ in size.

China/ glass/ ornaments and books:

Fragile kitchen items should be left in cupboards so that a team member can use the kitchen counter space as a platform to wrap items in packing paper unhindered. If you choose to group pictures together ready for packing place vertically rather than horizontally to avoid breakages. Remember heavy goods should be packed in small boxes separate to fragile items. As crockery or glass can become quite heavy it is always worth keeping out some small sofa cushions or pillows to pack into the top of the box which keeps the weight down but also offers a layer of protection.

Food and Plants:

In advance of packing, tighten all jar lids and screw tops of tubs and bottles. If your household contents go into short or long-term storage, use or dispose of perishable foods and remember plants will not survive in storage. Find them a suitable home beforehand! Although the utmost care will be taken throughout your move, plant lovers should guard theirs against bruising, by wrapping them in newspaper.

Access and Parking:

Good access and parking are crucial for any move to run smoothly. Unless notified otherwise when quotations are provided we assume that parking will be within a reasonable distance (10 – 20 metres) from your actual front door. It is common for customers to reserve spaces with their car/s and/or bins which notify neighbours of an impending move however is is not fail safe and should only be considered for non-restricted streets (Suspensions NA) or if you have a good relationship with neighbours who will honour this request. If there are parking restrictions when loading or offloading the vehicle, it is your responsibility to pre-arrange a parking dispensation or suspension (please view Parking Services). Although this can be arranged through your local authority bear in mind that a minimum notice period is applicable. This varies from 24 hours to 2 weeks! We may be able to arrange this upon request however the usual council fees apply plus an admin fee. Some councils prefer their residents to arrange directly. Neighbours will also appreciate forewarning that a large vehicle will be parked outside your residence, preparing them for any inconvenience.

Make it a smooth move! Contact Us today.

© Multimovers.co.uk. 2018. All Rights Reserved. Terms & Conditions. Privacy Policy
Registered in England: 808 3544. Registered office: Dalton House, 60 Windsor Avenue, London SW19 2RR


We use internet 'cookies' and similar technologies to collect data and improve the user experience. We never pass it on to other companies for marketing purposes. To learn more, and how to change your settings or delete cookies, please view our Cookies & Similar Technologies Policy. By continuing to use this site without changing your settings, you consent to our use of cookies and similar technologies in accordance with our Privacy Policy.